第70題： 按照標準的涉及對象類型，可將標準劃分為術語標準、符號標準、（）標準等。
A．行業(yè)
B．規(guī)范
C．規(guī)程
D．產品
答案解析與討論：www.shc2b.com/st/540336180.html

第71題： Information technology governance is a set of governance rules concentrating on IT systems and its performance and（）
A．risk control
B．quality control
C．problem management
D．configuration management
答案解析與討論：www.shc2b.com/st/5403426476.html

第72題： Business process is a series of activities completed by different（）,respectively doing their tasks, in order to achieve specific value objectives．
A．machines
B．personnel
C．equipments
D．tools
答案解析與討論：www.shc2b.com/st/5403522909.html

第74題： （）is not a Service Desk activity．
A．Registering Incidents
B．Applying temporary fixes
C．Relating an incident to a Known Error
D．Solving a Problem
答案解析與討論：www.shc2b.com/st/5403714990.html

第75題： （）process is responsible for tracing the underlying cause of errors．
A．Capacity Management
B．Incident Management
C．Problem Management
D．Security Management
答案解析與討論：www.shc2b.com/st/5403828321.html