第71題： The main content of （  ） is to understand the business sector’s present  and future,understand the business sector’s policies, define goals and priorities.
A. business analysis
B. assessment of the current system
C. identifying opportunities
D. selection plan
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第72題： （  ） does not belong to the output of planning and design activities.
A. Service Level Agreement
B. Operational Level Agreement
C. Underpinning Contract
D. Management Contract
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第73題： Formulation and exercise of emergency response plan is carried out in（  ）phase.
A.planning  and design
B.deployment and implementation
C.operation management
D.continuous improvement
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第75題： The first step in the continuous improvement is to （  ）.
A. identify improvement strategies
B.collect data
C.identify of measurement target
D.process data
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